Field Service Representative

Fort Collins, Colorado, United States | Operational Technology | Full-time

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POSITION SUMMARY
The Field Service Representative works under the direction of the AMI/MDM Administrator and is responsible for the electric metering functions of the Association. Specific metering duties include, but are not limited to connects, disconnects, exchanges, testing meter functionality and assisting with validation and billing of meter reads.

ESSENTIAL JOB FUNCTIONS
Assigned with or without reasonable accommodation.

  • Performs connects and disconnects of meters as needed including re-programming of meters in the field or in the AMI shop.
  • Install net energy meters for members connecting behind-the-meter generation resources, including interconnection inspections.
  • Installs, removes, exchanges, reads, or validates readings of meters, disconnect collars, and other smart grid devices as needed.
  • Communicates with members in the field using a variety of methods including phone calls and face-to-face contact.
  • Maintains working knowledge of related PVREA systems – Landis + Gyr’s Command Center, Landis+Gyr RadioShop, Landis+Gyr TechStudio, Landis+Gyr 1132Suite and NISC’s MDMS.
  • Assist with detection and research related to suspected and/or actual electric diversion cases.
  • Maintain and test meters utilizing a meter test machine and other designated tools in the AMI shop at the direction of the OT Director and AMI/MDM Administrator. Meters can include both single and polyphase.
  • Maintain and troubleshoot AMI network infrastructure at the direction of the AMI/MDM Administrator. AMI network infrastructure can include collectors, routers and other network devices.
  • Assists Member Services Team and AMI/MDM Administrator with billing and usage concerns, including field inspections of metering infrastructure.
  • Maintains good public image of PVREA, which includes keeping vehicles clean. Responsible for the proper care of the vehicle and reporting needed repairs or maintenance.
  • Performs ongoing comprehensive service/meter location and rate classification audits. Reports any hazards, irregularities, or unusual conditions found in the field.
  • All members of the Operational Technology Team may be required to participate in an on-call rotation on an as needed basis.

STANDARDS OF EXCELLENCE
These duties reflect the cooperative’s mission and purpose, and they are required of all employees:

  • Work according to the safety rules and company policies, as adopted by PVREA and is responsible for own safety and reports all accidents in accordance with Association policies.
  • Support the strategic goals of the organization in accordance with the Associations’ Strategic Plan.
  • Interact with all departments of the Association as well as with members, the general public, other utility personnel, governmental agencies, and equipment vendors in a kind and courteous manner.
  • Collaborate effectively and successfully with fellow employees to achieve department and company-wide goals and build a team-focused environment.
  • Assist in the emergency restoration of facilities during storm or general outages.
  • Regular and predictable attendance are essential functions of the position.
  • Perform other duties within his or her capabilities as directed by his or her supervisors.
  • Exhibits integrity and demonstrates ethical behavior in everyday business conduct.

JOB QUALIFICATIONS
Education and/or formal training: High school education or GED, a valid Colorado Driver’s License, and First-Aid/CPR certification (may be obtained within 90 days of hire date).

Experience: Experience in dealing with people and assuming individual responsibility is helpful. Five years of meter reading and/or field service experience is necessary. Two to three years of single and three phase meter installation experience preferred.

Knowledge, skills, and abilities:
Must have the ability to accurately record figures and use various types of forms. Mathematical ability is important. A good memory for addresses, navigation, and good driving skills are essential. Tactfulness and patience when dealing with members is necessary. Must have strong interpersonal skills with a proven ability to collaborate with a team.

Drug/Alcohol: We are a drug and alcohol-free workplace. A drug/alcohol test and background check are required prior to employment.

Driving: You must possess a valid Colorado Driver’s License and operate a company non-DOT vehicle.

Mental Demands: This employee must be able to work well with the public, Association members, and other Association employees. He/she needs to be able to remember what was done and schedule and prioritize future work, stay alert even when the work is repetitious, and work well with detail. He/she must be able to learn new procedures and equipment and demonstrate flexibility in all areas. The job may occasionally require ingenuity, problem solving, analytic ability, auditory discrimination, writing ability and imagination. This job can be stressful at times; however, composer must be maintained at all times with consumers and coworkers.

Physical Demands: He/she must be capable of performing the Essential Job Functions of the position with or without reasonable accommodation.

  • This employee spends approximately 65% of the day walking and standing; 35% in a vehicle or sitting at a desk. Percentages will vary depending on the work to be performed.
  • May push/pull large and small gates to access consumer’s properties. S/He must be able to occasionally carry materials and/or equipment up to 50 pounds. Operating controls and opening and closing vehicle doors is done frequently.
  • Will be required to drive a vehicle, both two and four-wheel drive, which requires awareness, alertness, and physical dexterity.
  • Will be installing, testing, and maintaining electronic equipment in the office and in the field. These duties may also expose him/her to energized low voltage (less than 600v) equipment and to a work environment, which includes high voltage substations.
  • Must be able to climb hills, cross streams, and ditches with or without bridges, and be able to go over or under fences as needed. These obstacles require frequent climbing, balancing, stooping, kneeling, crouching, crawling, and reaching. Must be able to talk clearly and hear well. Must be able to constantly use hands and fingers for various tasks. Must be able to see near and far for all aspects of work. Must be alert and precise and be able to solve problems with reason and good judgment.

MATERIALS AND EQUIPMENT USED
Includes, but is not limited to the following: Four-wheel drive vehicles, hand tools, Hand-held meter reading devices, AMI equipment, two-way radio, electrical test equipment, including voltmeters, amp meters, digital, volt/amp recorders, and analog electronic testing meters; cameras and general office and communication equipment including cell phones, tablets and computers. Required PPE and use of Class 0 rubber gloves.

WORKING CONDITIONS
This employee spends about 45% of his/her time indoors or in a vehicle. The remainder of the time is spent outdoors in all kinds of weather. He/she must be able to tolerate direct sun, cold winds, and other types of inclement weather. S/He must be able to safely handle occasional dog or other animal confrontations. S/He must be alert for reptiles, snakes, and insects. The estimated noise level may be 50-90 decibels.

Full job description and compensation/benefit information.

NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.